Introduction

Sounds Appealing is committed to safeguarding the privacy of our website visitors and service users.

This notice applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

In this notice, “we”, “us” and “our” refer to Sounds Appealing.

How we use your personal data

In this Section we have set out:

  • the general categories of personal data that we may process;
  • in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
  • the purposes for which we may process personal data; and
  • the legal bases of the processing.

Usage Data

We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The sources of the usage data are Google Analytics, Google AdWords, HubSpot, Instagram, Twitter and LInkedIn. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Service Data

We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include names, email addresses, contact details, financial records, service agreements, statements of work, designs, specifications and proposals. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Publication Data

We may process information that you post for publication on our website (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our website.

Enquiry Data

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our business.

Customer Relationship Data

We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

Notification Data

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is our legitimate interests, namely the proper administration of our email notifications and/or newsletters.

Correspondence Data

We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this notice where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Disclosure of your personal data to others

We will not disclose you data or share it with anyone.

International transfers of your personal data

In this section, we provide information about the circumstances in which personal data may be transferred to countries outside the European Economic Area (EEA).

The hosting facilities for our website are situated within the EEA in England.

In pursuit of the proper administration of our business and the provision of our services we use various third party service providers. The categories of personal data that may be transferred to these organisations are: Service data, publication data, enquiry data, customer relationship data, transaction data, notification data and correspondence data. Information regarding the location and privacy provisions provided by these organisations in relation to this data can be found in the list linked to above.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

  1. Usage data will be retained for a minimum period of 6 months following use of our website, and for a maximum period of 3 year following use of our website.
  2. Service data will be retained for a minimum period of 1 year following the expiration or cancellation of a client service agreement, and for a maximum period of 3 years following the expiration or cancellation of a client service agreement.
  3. Publication data will be retained indefinitely.
  4. Enquiry data will be retained for a minimum period of 1 year following the original enquiry, and for a maximum period of 3 years following the original enquiry.
  5. Customer relationship data will be retained for a minimum period of 1 year following the expiration or cancellation of a client service agreement, and for a maximum period of 3 years following the expiration or cancellation of a client service agreement.
  6. Transaction data will be retained for 6 years.
  7. Notification data will be retained for a minimum period of 1 year following subscription to our newsletter and for a maximum period of 3 years following subscription to our newsletter.
  8. Correspondence data will be retained indefinitely.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

We may update this notice from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this notice.

We may notify you of significant changes to this notice by email.

Your rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

To the extent that the legal basis for our processing of your personal data is:

  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us: Sounds Appealing, 81 George Lane, London, SE13 6HN, or by email: info@soundology.com.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Sounds Appealing and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons.

What types of technologies do we use?

We use cookies, web beacons and other technologies to improve and customise our website; and to understand usage of our website and the interests of our visitors.

How do we use them?

  • Where strictly necessary. These cookies and other technologies are essential to the proper functioning of our website.
  • To remember your preferences. These cookies enable our website to remember information that changes the way it behaves or looks, like your preferred language or the geographical region that you are in.
  • To analyse visitor behaviour statistics. These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • For marketing purposes. These cookies enable tracking and analysis of visitor behaviour within our website.

How can you opt-out?

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our website. Sounds Appealing and our third party partners also collect information using web beacons (also known as “tracking pixels”).

Cookies that we use

We use the following types of cookies on our website:

Necessary

we use cookies to help make our website(s) usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Cookies of this type are:

  • CookieConsent: Stores the user’s cookie consent state for the current domain


Statistics

we use cookies to enable our website(s) to remember information that changes the way they behaves or look, like your preferred language or the region that you are in. Cookies of this type are:

  • _ga: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • _gat: Used by Google Analytics to throttle request rate.
  • _gid: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

 

Marketing

we use cookies to track and analyse visitor behaviour within our website(s). Cookies of this type are:

  • Collect : Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

 

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. https://support.google.com/chrome/answer/95647?hl=en(Chrome);
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
  3. http://www.opera.com/help/tutorials/security/cookies/(Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
  5. https://support.apple.com/kb/PH21411(Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by Sounds Appealing.

Our registered office is at 81 George Lane, London, SE13 6HN Our principal place of business is at 81 George Lane, London, SE13 6HN.

You can contact us

  1. by post, at the postal address given above;
  2. using our website contact form;
  3. by telephone, on the contact number published on our website from time to time; or
  4. by email, using the email address published on our website from time to time.